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Ticketing related issues

Travelmaster 7-day tickets will not be available for purchase on board a bus using the contactless function from 30th July due to excessive fraudulent use

  • From 30th July, TravelMaster 7-day tickets will not be available for purchase through the contactless function on board a bus. 
  • Cash purchases remain valid to purchase a 7-day TravelMaster ticket.
  • The change is being made to counter fraudulent activity related to the purchase of this ticket using the contactless       payment function. 

From 30 July 2023 it will not be possible to purchase 7 Day TravelMaster tickets using contactless payments (including Apple/Google Pay) on-board buses within South Yorkshire.  Cash purchases will continue to be accepted.

The change is being made due to excessive fraudulent on-board bus payments being made through the contactless function. The following tickets will be affected:

  • CityBus 7 Day
  • CityWide 7 Day
  • BConnect 7 Day
  • DonConnect 7 Day
  • RConnect 7 Day
  • SYConnect 7 Day (card payments previously withdrawn January 2023)

Contactless and card payments will continue to be accepted for tickets:

  • on Supertram
  • through the new TravelMaster App
  • at ticket vending machines in transport interchanges
  • at over 900 Payzone stores
  • on the TravelMaster website

When purchased in advance 7 day tickets are cheaper than on-board.

John Henshall, TravelMaster General Manager said on the change:

“Whilst it is always disappointing to need to remove a convenient payment option for our customers, it is imperative that we act now to prevent serious fraud concerns from our operators.  We will continue to monitor the situation and have been working on ensuring our customers continue to have alternative methods for buying and loading tickets to their smartcards, including the new TravelMaster app.”

ENDS

Notes to editors

  • TravelMaster is the trading name of the SCR Ticketing Company Limited. SCR Ticketing Company Limited is responsible for South Yorkshire’s multi-operator and multi-modal transport tickets and is owned and operated commercially by local transport operators.
  • TravelMaster sells the CityBus ticket valid on any bus in Sheffield, the CityWide ticket valid on any bus or tram in Sheffield, the RConnect valid on any bus and tram in Rotherham, the BConnect valid on any bus in Barnsley, DonConnect valid on any bus in Doncaster, the SYConnect valid on any bus & tram in South Yorkshire and the SYConnect+ valid on any bus, tram & train in South Yorkshire.